FAQs

Here’s answers to the most commonly asked questions we get. Feel free to contact us in case you don't find what you are looking for.
Which suburbs do you deliver to?

See the Service Area page for the suburbs we deliver to. If your suburb is not listed, give us a call and we’ll see what we can do.

Do you offer same day delivery?

If you place an order before 2pm and you are in a suburb of metro Melbourne that we can do same day delivery, you should get your firewood by 6pm.

How long will a box of wood burn for?

There are a many variables to consider when working out how long are box of wood will burn for. The environment and weather are just 2 factors of many that affect how long a box of wood will burn for. Good conditions you are looking 2-3hrs.

What are the firestarters made of?

The firestarters we use in the Starter Kit are pulped and recycled waxed cardboard (like the fruit boxes). It’s a great way to repurpose this type of cardboard that would otherwise go to landfill.

Do I need matches, newspaper or kindling when I order a Starter Kit?

No. Everything you need is contained in the Starter Kit. Instructions, firestarter, kindling and wood.

Can I click & collect?

Yes. We offer click & collect from our shop in Upper Ferntree Gully.

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